FAQ
Q: What voltage grades of transformers do you supply?
We mainly produce 6kV, 10kV, 20kV step down to 0.4kV distribution transformers, including oil immersed and dry type models.
Q: What are your mainstream transformer product models?
Classic models: S13-M, S20-M oil immersed transformer; SCB13, SCB20 cast resin dry type transformer. Capacity ranges from 50kVA to 2500kVA.
Q: Can you customize transformers for special working conditions?
Yes. We support customized design for anti-corrosion, explosion-proof, low temperature and high altitude operating environment.
Q: What is your order purchasing process?
Send demand inquiry → technical quotation → contract confirmation → deposit payment → production inspection → balance payment → delivery and after-sales service.
Q: How long is your production lead time?
Standard stock products deliver within 3-7 days. Customized transformers take 15-30 working days according to order quantity.
Q: Do your products pass international quality certification?
All products comply with IEC standard, available with CE certification, strict factory testing before shipment.
Q: What payment terms can you accept?
We support T/T payment, 30% deposit in advance, 70% balance before delivery, flexible negotiation for bulk orders.
Q: How do you arrange product shipping?
We offer sea, air and land transportation services. We can provide freight quotation and full set shipping documents.
Q: What is your warranty period for transformers?
Standard 3 years warranty period. Professional technical support lifelong for routine maintenance and fault guidance.
Q: Can you provide installation guidance and technical documents?
Yes. We supply installation manual, operation drawing and remote online technical guidance all the time.
Q: Is sample order acceptable before bulk purchase?
Sample testing order is welcome. Clients can verify product quality and performance before mass procurement.
Q: What after-sales support will you offer after delivery?
Timely spare parts supply, regular operation follow-up, quick response to failure troubleshooting and project matching service.
Welcome to contact us for a free quote / more information
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